Pentapolis Foundation

Hospitality (F&B) Training Program

Duration: 60 Hours

This program equips learners with food safety, customer service, communication, and operational skills required for a role in the Hospitality (F&B) industry. It focuses on ensuring high service standards in food delivery, hygiene, payment handling, and guest experience.

  • Introduction to Hospitality and F&B Industry (6 Hours)
  • Professional Etiquette & Communication (8 Hours)
  • Food Safety & Hygiene (8 Hours)
  • Food & Beverage Delivery Process (8 Hours)
  • Payment Collection & Report Maintenance (8 Hours)
  • Traffic Rules & Safe Delivery (6 Hours)
  • Customer Interaction & Service Standards (8 Hours)
  • Confidentiality & Guest Privacy (6 Hours)
  • Final Assessment & Certification (6 Hours)

  • Batch Size: 30-40 participants for interactive learning.
  • Materials:
    • GPS
    • POS machines
    • Sanitization supplies
    • Safety guidelines
  • Assessment Criteria:
    • Food handling, delivery, and customer service.
    • Food safety, traffic laws, payment collection.
    • Communication, professionalism, problem-solving.
  • Certification: Recognized qualification as a Hospitality (F&B) Associate, validating expertise in food delivery and customer service.

General Duty Assistant & Home Health Care Training Program

Duration: 60 Hours

This program equips learners with the essential skills and knowledge required for a General Duty Assistant (GDA) role, focusing on patient care, infection control, safety, clinical skills, and home healthcare procedures.

  • Introduction to General Duty Assistance & Home Health Care (6 Hours)
  • Basic Patient Care & Hygiene (8 Hours)
  • Infection Control & Safety (10 Hours)
  • Clinical Skills & Basic Life Support (BLS) (12 Hours)
  • Home Health Care Procedures & Practices (6 Hours)
  • Patient Admission, Discharge & Transfer Procedures (6 Hours)
  • Biomedical Waste Management & Cleanliness (6 Hours)
  • Communication, Professional Behavior & Ethics (6 Hours)
  • Final Assessment & Certification (6 Hours)

  • Batch Size: 20-30 participants for hands-on experience.
  • Materials:
    • Medical equipment
    • Hygiene kits
    • Patient monitoring tools
  • Assessment Criteria:
    • Patient care, infection control, emergency handling.
    • GDA responsibilities in hospitals and home healthcare.
    • Communication, teamwork, professionalism, patient empathy.
  • Certification: Recognized General Duty Assistant (GDA) Certificate, validating skills for both healthcare facilities and home healthcare services.

Customer Care Executive (Call Center) Training Program

Duration: 60 Hours

This program trains individuals to provide professional and efficient customer service over the phone, handling queries, complaints, and proactive selling while ensuring customer satisfaction.

  • Introduction to Customer Care (2 Hours Theory)
  • Attend/Make Customer Calls (10 Hours: 2 Theory + 8 Practical)
  • Resolve Customer Queries, Requests & Complaints (8 Hours: 2 Theory + 6 Practical)
  • Develop Customer Relationships (16 Hours: 2 Theory + 14 Practical)
  • Report & Review (9 Hours: 2 Theory + 7 Practical)
  • Proactive Selling (17 Hours: 2 Theory + 15 Practical)

  • Batch Size: 35-40 participants for effective learning and practice.
  • Materials:
    • Telephone systems with call recording functionality
    • CRM software, scripts, case studies, sample customer queries
    • Headphones with microphones for real-life call simulation
    • Visual aids, handouts, presentation slides for theory sessions
  • Assessment Criteria:
    • Handling calls, resolving queries, using CRM software.
    • Customer service principles, problem-solving, reporting.
    • Effective communication, active listening, empathy, teamwork.
  • Certification: Customer Care Executive Certificate awarded upon successful completion, recognizing proficiency in call handling, customer service, and proactive selling.

Retail Banking Associate (BFSI) Training Program

Duration: 60 Hours

This program equips learners with essential skills in retail banking, customer service, credit facilities, compliance, and risk management within the BFSI (Banking, Financial Services, and Insurance) sector.

  • Introduction to Retail Banking (4 Hours)
  • Understanding Credit Facilities (8 Hours)
  • Processing Credit Applications (8 Hours)
  • Customer Interaction & Service (10 Hours)
  • Workplace Security & Risk Management (8 Hours)
  • Retail Banking Products & Services (8 Hours)
  • Compliance & Ethical Banking Practices (8 Hours)
  • Final Assessment & Certification (6 Hours)

  • Batch Size: 30-40 participants for effective and interactive learning.
  • Materials:
    • POS terminals
    • Banking software
    • Credit application forms
    • Case studies
    • Compliance manuals
    • Role-play scenarios
    • Guidelines on KYC, AML, and security regulations
  • Assessment Criteria:
    • Handling banking transactions, customer service, compliance.
    • Banking products, credit processes, regulations.
    • Communication, teamwork, ethical behavior.
  • Certification: Awarded upon successful completion, recognizing competency in retail banking & financial services.

Automotive Press Shop Technician Program

Duration: 60 Hours

Training individuals in press shop operations, including running press lines, machine setup, safety, quality control, and teamwork.

  • Introduction to Press Shop (4 Hours)
  • Sheet Metal Forming (6 Hours)
  • Machine Setup (8 Hours)
  • Basic Operations (10 Hours)
  • Quality Control (8 Hours)
  • Maintenance & Troubleshooting (8 Hours)
  • Safety & Teamwork (6 Hours)
  • Final Project (6 Hours)
  • Peer Review & Certification (4 Hours)

  • Batch Size: 35-40 participants.
  • Materials:
    • PPE
    • Press machines
    • Sheet metal samples
    • Handouts
  • Assessment Criteria:
    • Operating press machines, performing quality checks.
    • Metal forming, machine setup, safety protocols.
    • Teamwork, problem-solving, efficiency.
  • Certification: Awarded upon successful completion, recognizing NSQF Level 3 competency.

Assistant Sewing Operator Training Program

Duration: 60 Hours

Train participants in sewing techniques, garment construction, quality control, and efficiency for jobs in garment manufacturing, tailoring, or self-employment.

  • Introduction (4 Hours)
  • Tools & Equipment (6 Hours)
  • Fabric Knowledge (6 Hours)
  • Basic Sewing (14 Hours)
  • Garment Construction (12 Hours)
  • Quality Control (6 Hours)
  • Speed & Efficiency (6 Hours)
  • Final Assessment (6 Hours)

  • Batch Size: 30 participants.
  • Materials:
    • Fabrics
    • Sewing machines
    • Patterns
    • Accessories (zippers, buttons, threads)
  • Assessment Criteria:
    • Stitching accuracy, garment quality, speed.
    • Fabric properties, sewing techniques, garment construction.
    • Attention to detail, efficiency, following instructions.
  • Certification: Awarded upon completion for employment or small-scale tailoring.

Logistics Transportation and Distribution Specialist – Course

Duration: 18 Months – Theoretical & Practical Training, 7 Months – On-the-Job Training

This program equips individuals with critical logistics, transportation, and distribution skills, preparing them for leadership roles in supply chain management across industries like e-commerce, retail, and international trade. Participants gain expertise in freight management, distribution planning, warehouse operations, and digital logistics solutions.

  • Introduction to Logistics & Distribution (Months 1-2)
  • Inventory & Warehouse Distribution (Months 3-4)
  • Freight Transportation Planning (Months 5-6)
  • Transportation & Fleet Management (Months 7-8)
  • Distribution Network Optimization (Months 9-10)
  • Logistics Technology & Digital Transformation (Months 11-12)
  • International Trade & Global Logistics (Months 13-14)
  • Strategic Supply Chain & Logistics Leadership (Months 15-18)

Hands-on experience in freight management, shipment tracking, supplier relations, and real-world logistics problem-solving under industry mentorship.

  • Regular Assessments: Quizzes, case studies, and assignments.
  • Final Evaluation: Industry project and performance review.
  • Certification: Recognized qualification in Logistics Transportation & Distribution.
  • Internship Report: Documentation of practical experience.
  • Industry Feedback: Mentor and supervisor evaluations.

Logistics Procurement Risk and Strategy Specialist Course

Duration: 18 Months (OJT)

This hands-on training program equips participants with expertise in procurement operations, supplier evaluation, contract negotiation, risk management, and strategic sourcing. Participants work directly in procurement departments, gaining real-world experience with procurement technology, cost optimization, compliance, and logistics integration.

  • Procurement Fundamentals & Vendor Management (Months 1-4)
  • Procurement Risk Management & Compliance (Months 5-8)
  • Strategic Sourcing & Cost Optimization (Months 9-12)
  • Logistics & Supply Chain Integration (Months 13-15)
  • Advanced Procurement Strategy & Leadership (Months 16-18)

  • Assessment & Certification:
    • Performance Evaluations
    • Procurement Case Studies
    • Final Project Review
    • Certification
    • Internship Report
    • Employer Assessment

Logistics Master Warehouse Fulfillment Course

Duration: 19 Months – Full On-the-Job Training (OJT)

This intensive program provides hands-on training in warehouse operations, logistics automation, and fulfillment strategies. Participants will work in real-world warehouse environments, gaining expertise in inventory management, order processing, warehouse automation, last-mile delivery, and logistics leadership.

  • Warehouse Operations & Inventory Management (Months 1-4)
  • Order Processing & Fulfillment Operations (Months 5-8)
  • Warehouse Automation & Smart Logistics (Months 9-11)
  • Transportation & Last-Mile Delivery Coordination (Months 12-14)
  • Strategic Warehouse Leadership & Process Optimization (Months 15-17)
  • Industry Project & Certification Assessment (Months 18-19)

  • Assessment & Certification:
    • Performance Evaluations
    • Final Project Review
    • Certification
    • Internship Report
    • Employer Assessment

Logistics Master Warehouse Fulfillment Course

Duration: 19 Months – Full On-the-Job Training (OJT)

This intensive program provides hands-on training in warehouse operations, logistics automation, and fulfillment strategies. Participants will work in real-world warehouse environments, gaining expertise in inventory management, order processing, warehouse automation, last-mile delivery, and logistics leadership.

  • Warehouse Operations & Inventory Management (Months 1-4)
  • Order Processing & Fulfillment Operations (Months 5-8)
  • Warehouse Automation & Smart Logistics (Months 9-11)
  • Transportation & Last-Mile Delivery Coordination (Months 12-14)
  • Strategic Warehouse Leadership & Process Optimization (Months 15-17)
  • Industry Project & Certification Assessment (Months 18-19)

  • Assessment & Certification:
    • Performance Evaluations
    • Final Project Review
    • Certification
    • Internship Report
    • Employer Assessment

Logistics Master Scheduler Course

Duration: 18 Months – Full On-the-Job Training (OJT)

This hands-on program provides real-world training in logistics scheduling, transportation planning, warehouse management, and supply chain optimization. Participants will work directly in logistics environments, gaining expertise in demand forecasting, freight scheduling, warehouse automation, and digital logistics solutions.

  • Introduction to Logistics Operations (Months 1-3)
  • Demand Forecasting & Inventory Management (Months 4-6)
  • Transportation & Freight Scheduling (Months 7-9)
  • Warehouse & Distribution Management (Months 10-12)
  • Logistics Analytics & Digital Transformation (Months 13-15)
  • Strategic Supply Chain Leadership & Industry Project (Months 16-18)

  • Assessment & Certification:
    • Performance Evaluations
    • Final Project Review
    • Certification
    • Internship Report
    • Employer Assessment

Logistics Master Warehouse Fulfillment Course

Duration: 19 Months – Full On-the-Job Training (OJT)

This intensive program provides hands-on training in warehouse operations, logistics automation, and fulfillment strategies. Participants will work in real-world warehouse environments, gaining expertise in inventory management, order processing, warehouse automation, last-mile delivery, and logistics leadership.

  • Warehouse Operations & Inventory Management (Months 1-4)
  • Order Processing & Fulfillment Operations (Months 5-8)
  • Warehouse Automation & Smart Logistics (Months 9-11)
  • Transportation & Last-Mile Delivery Coordination (Months 12-14)
  • Strategic Warehouse Leadership & Process Optimization (Months 15-17)
  • Industry Project & Certification Assessment (Months 18-19)

  • Assessment & Certification:
    • Performance Evaluations
    • Final Project Review
    • Certification
    • Internship Report
    • Employer Assessment

Logistics Master Scheduler Course

Duration: 18 Months – Full On-the-Job Training (OJT)

This hands-on program provides real-world training in logistics scheduling, transportation planning, warehouse management, and supply chain optimization. Participants will work directly in logistics environments, gaining expertise in demand forecasting, freight scheduling, warehouse automation, and digital logistics solutions.

  • Introduction to Logistics Operations (Months 1-3)
  • Demand Forecasting & Inventory Management (Months 4-6)
  • Transportation & Freight Scheduling (Months 7-9)
  • Warehouse & Distribution Management (Months 10-12)
  • Logistics Analytics & Digital Transformation (Months 13-15)
  • Strategic Supply Chain Leadership & Industry Project (Months 16-18)

  • Assessment & Certification:
    • Performance Evaluations
    • Final Project Review
    • Certification
    • Internship Report
    • Employer Assessment

Electronics Master – Semiconductor Fabrication

Duration: 23 Months + 2 Months On-the-Job Training (OJT)

This comprehensive program provides theoretical and practical training in semiconductor fabrication, covering materials, device physics, wafer processing, photolithography, doping, etching, thin-film deposition, and IC packaging. Participants gain hands-on experience in industrial cleanrooms and semiconductor foundries, preparing them for careers in semiconductor manufacturing, process engineering, and quality control. Advanced topics include nanofabrication, MEMS, AI-driven automation, and sustainability in semiconductor production.

  • Phase 1: Theoretical & Practical Training (18 Months):
    • Introduction to Semiconductor Fabrication (Months 1-2)
    • Semiconductor Materials & Physics (Months 3-4)
    • Wafer Processing & Photolithography (Months 5-6)
    • Doping & Oxidation Processes (Months 7-8)
    • Thin-Film Deposition & Metallization (Months 9-10)
    • Device Fabrication & Integration (Months 11-12)
    • Testing, Quality Control & Reliability (Months 13-14)
    • Advanced Semiconductor Manufacturing (Months 15-16)
    • Capstone Project & Industry Exposure (Months 17-18)
  • Phase 2: On-the-Job Training (Months 19-24):

  • Assessment & Certification:
    • Periodic Assessments
    • Final Project Evaluation
    • Certification
    • Internship Report
    • Industry Evaluation

Battery Management System (BMS) Design Engineer (NSQF 4.5)

Duration: 24 Months (18 Months + 6 Months On-the-Job Training)

This program provides in-depth knowledge and practical skills in <strong>Battery Management Systems (BMS)</strong> for <strong>electric vehicles (EVs), renewable energy storage, and industrial applications</strong>. Participants will learn <strong>battery technology, BMS hardware & software development, system simulation, and industry compliance</strong>, ensuring job readiness in the energy and automotive sectors.

  • Introduction to BMS (Months 1-2)
  • Battery Chemistry & Technology (Months 3-4)
  • BMS Design Fundamentals (Months 5-6)
  • Battery Pack Design & Configuration (Months 7-8)
  • BMS Hardware Development (Months 9-10)
  • BMS Software Development (Months 11-12)
  • BMS Simulation & Testing (Months 13-14)
  • Advanced Topics in BMS (Months 15-16)
  • Project Work & Industry Exposure (Months 17-18)
  • On-the-Job Training (Months 19-24)

Warehouse Picker and Packer Training Program

Duration: 60 Hours

This training equips participants with <strong>essential skills and knowledge</strong> required for <strong>warehouse picking, packing, inventory management, and safety skills</strong> to ensure <strong>efficiency, accuracy, and adherence to workplace protocols</strong>. It also enhances <strong>teamwork, communication, and time management</strong> for effective warehouse operations.

  • Introduction to Warehouse Operations (4 Hours)
  • Safety and Workplace Protocols (6 Hours)
  • Inventory Management Basics (8 Hours)
  • Picking and Packing Techniques (6 Hours)
  • Loading and Unloading Procedures (8 Hours)
  • Labeling and Documentation (8 Hours)
  • Housekeeping and Maintenance (6 Hours)
  • Soft Skills & Teamwork (6 Hours)
  • Practical Assessment & Review (4 Hours)
  • Final Evaluation & Certification (4 Hours)

Retail Sales Associate Training Program

Duration: 60 Hours

This program equips learners with <strong>customer service, sales, credit processing, security, and compliance</strong> skills essential for a Retail Sales Associate role. Participants will gain hands-on experience in <strong>POS operations, merchandising, inventory management, and ethical retail practices</strong> to enhance customer satisfaction and sales performance.

  • Introduction to Retail Sales (4 Hours)
  • Understanding Credit Facilities (8 Hours)
  • Processing Credit Applications (8 Hours)
  • Customer Interaction & Service (10 Hours)
  • Workplace Security & Risk Management (8 Hours)
  • Retail Sales & Inventory Management (8 Hours)
  • Compliance & Ethical Retail Practices (8 Hours)
  • Final Assessment & Certification (6 Hours)

Logistics (Delivery Executive) Training Program

Duration: 60 Hours

This program prepares individuals for the <b>Courier Delivery Executive</b> role by developing skills in <b>delivery operations, customer service, safety protocols, and efficient shipment handling.</b> Participants will gain practical experience in <b>route planning, cash-on-delivery (COD) management, safety measures, and post-delivery reporting</b> to ensure smooth and secure courier operations.

  • Introduction to Courier Delivery Industry (10 Hours)
  • Preparing for Shipment Delivery (10 Hours)
  • Courier Delivery Execution (10 Hours)
  • Post-Delivery Activities (10 Hours)
  • Health, Safety & Security Measures (10 Hours)
  • Soft Skills & Customer Service (10 Hours)

Information Technology Enabled Services (IT-ITeS) Training Program

Duration: 60 Hours

This program equips learners with <strong>software development, IT-enabled services, customer support, security, and compliance</strong> skills for careers in the IT-ITeS industry. Participants will gain hands-on experience in <strong>programming, debugging, application development, and IT service management</strong> to enhance their problem-solving and business solutions expertise.

  • Introduction to IT-ITeS Industry (4 Hours)
  • Software Development & Programming (8 Hours)
  • Software Integration & Application Development (10 Hours)
  • Debugging, Testing, and Maintenance (8 Hours)
  • Documentation and Reporting (6 Hours)
  • Customer Interaction & Helpdesk Management (8 Hours)
  • IT Security & Risk Management (6 Hours)
  • Compliance & Ethical IT Practices (6 Hours)
  • Final Project & Assessment (6 Hours)
Pentapolis Foundation

About Us

Pentapolis Foundation empowers communities through education, skill development, and jobs. Through REAP and STEP, we bridge learning and careers, creating a job-ready workforce.

Quick Links

Contact Us: Chennai

  • 11, Nehru Street, Irrungattukottai Sriperumbudur, Kancheepuram, Tamil Nadu, 602117
  • +91 4427156754

Contact Us: Kolkata

  • 1st Floor, 14A Radhanath Chowdhury Road, China Building, Near Seva Kendra, Kolkata, West Bengal, 700015
  • +91 3323299707

Contact Us: Delhi

  • E-7, Office 202, 2nd Floor, Pradhan Ji Complex, Jawahar Park, Behind Hira Sweets, Laxmi Nagar, Delhi-110092
  • +91 87448 46848
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